Thursday, April 9, 2009

FM-SERVQUAL: A New Approach Of Service Quality Measurement Framework In Local Authorities.

Wan Zahari Wan Yusoff and Maziah Ismail. The 14th Annual Conference of the Pacific Rim Real Estate Society Istana Hotel, Kuala Lumpur, Malaysia January 20 – 23, 2008

http://www.prres.net/papers/Zahari_FM-SERVQUAL_A_New_Approach.pdf

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